Shipping Policy

Last Updated: 05 January 2026

This Shipping Policy applies to all orders placed on https://zenweifashion.in/ and is operated by Zenwei Technologies Private Limited (“Company”, “we”, “our”, “us”).

We are committed to delivering your products safely and on time.

1. Order Processing Time

  • All orders are processed within 1–2 business days after successful payment

  • Orders placed on weekends or public holidays are processed on the next business day

  • Once your order is dispatched, you will receive a shipping confirmation and tracking details

2. Shipping Locations

  • We currently ship only within India

  • International shipping is not available at this time

3. Delivery Timelines

Estimated delivery timelines are as follows:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available at checkout)

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or regional restrictions.

4. Shipping Charges

  • Shipping charges are calculated and displayed at checkout based on delivery location and package weight

  • Any applicable free-shipping offers will be clearly mentioned on the website

5. Courier Partners

We use trusted courier and logistics partners to ensure timely delivery, including:

  • TrustCorp

  • India Post (Speed Post)

  • TrackFast

Tracking information will be shared once the order is shipped.

6. Address Accuracy

Please ensure that your shipping address and contact details are accurate and complete.
We are not responsible for:

  • Delays or failed delivery due to incorrect or incomplete address details

  • Orders returned by the courier due to address issues

Re-shipping charges may apply in such cases.

7. Shipping Delays

While we strive to deliver orders on time, delays may occur due to circumstances beyond our control, including:

  • Weather conditions

  • Courier service disruptions

  • Public holidays or strikes

We will inform you if there is a significant delay in your order.

8. Missing or Damaged Packages

Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the damaged product and packaging

After verification, we will arrange a replacement or refund as per our policies.

Lost or Missing Packages

If tracking shows “Delivered” but you have not received your package:

  • Contact us within 10 days of the delivery date

  • We will investigate the issue with the courier partner

9. Returns & Exchanges

For information related to returns, exchanges, or refunds, please refer to our Return Policy and Refund Policy available on the website.

10. Contact Information

For shipping-related queries, please contact:

Zenwei Technologies Private Limited
📍 Ground Floor, Building No. 54 (61),
Sembudoss Street, Mannady, George Town,
Chennai – 600001, Tamil Nadu, India

📞 +91 8088528715
📧 zenwei8715@gmail.com | info@zenweifashion.in